The CORE Group Engineers build state-of -the-art networks from the ground up. Need support for your existing network? The CORE Group can handle any network environment with multiple platforms supported such as:
Microsoft · Novell · Cisco · UNIX · Linux · Exchange · SQL · Oracle · Preventative Maintenance · Backup & Disaster Recovery Policies · LAN/WAN Technologies · High Speed Data T1, DSL, Wireless · Spam Filtering · Patch Management · Network Monitoring · Internet Content Filtering · Layered Security · Security Auditing · Spyware/Virus Prevention & Elimination · Custom Applications
The CORE Group understands how important your business is to you and when your network is not functioning at its peak level your revenue suffers. With this in mind the CORE-Group recommends proactive measures such as our CORE Care, CORE Guard and CORE Support.
In addition to these great services the CORE-Group is pleased to offer 24 Hour Emergency Service and Same Day Response by our certified team of computer technicians. Please call us at 562.795.6726 for our low cost service agreements and hourly rates.
CORE Care Plan
Through comprehensive on-site visits, CORE will ensure proper functionality of critical network elements. During these regularly scheduled checkups, CORE will not only perform critical network tasks, but will also perform necessary visual inspections of the network hardware to remove the possibility of downtime caused by environmental hazards.
Our certified technicians will:
- Test tape drive by restoring critical data from multiple points on backup tape and confirm tape data integrity.
- Check tape backup log files to confirm successful state and identify any possible problems.
- Perform visual inspection of network hardware.
- Test and recalibrate ups battery for functionality and longevity.
- Check for critical and non-critical updates from all OS and application vendors on covered servers.
- Check antivirus program updates and propagation to dependent devices. Identify any compromised machines and clean.
- Clear event logs saving them to a log file history directory.
CORE Guard
Utilizing automated processes, CORE will manage and maintain servers and workstations without displacing your workforce, maximizing productivity and minimizing downtime. Everything from service packing to disk defragging and log file maintenance, CORE will manage all network devices from one central location and keep you informed with notifications, real-time monitoring and reporting.
COMPREHENSIVE SERVER MANAGEMENT -
Our comprehensive server management keeps your servers running, available and secure.
- CORE Guard Server Program:
Our comprehensive server management keeps your servers running, available and secure.
MULTIPLE SERVICE LEVELS FOR WORKSTATION MANAGEMENT -
Our comprehensive Workstation level services are designed to keep your systems and personnel productive. Each program provides varying levels of coverage based on user, desired results, and budget without compromising quality.
- CORE Guard Workstation Program: Provides the basic services to keep the workstation secure and notify
us of any imminent problems.
- CORE Guard Plus:
Provides more advanced security measures for dealing with malicious
threats, establishes baseline policies, asset tracking and changes,
software rollout and upgrades and overall health of the workstation.
- CORE Guard Premier:
The best protection to keep critical workstations and users operational.
YOU CAN CHOOSE -
We have a variety of service plans available that range from routine system maintenance and management to complete IT outsourcing. The CORE Group will help you turn your data network into an effective, efficient component of your growing business.
CORE Support
Service Support Plans:
Pro-active weekly or bi-weekly scheduled support services aimed at minimizing computer and network downtime. During each visit, a technician will address any support issues, as well as, verify that your existing IT infrastructure is optimized. Plans are reviewed for qualification on a three month period.
On-Call Support Services:
Consulting hours, phone & email support, conducted on or off site, as needed and requested by client.
Projects and Specialized Consulting Services:
Specific planning and consulting services resulting in a significant change in technology, infrastructure or location (includes network design, project planning, research, relocation planning and support, etc.). Project and implementation work is quoted on a time and material basis. In general, a detailed Statement of Work or proposal will be prepared and will outline the tasks, schedule and costs associated with the project.
Network Analysis
CORE will perform an extensive and thorough hardware and software analysis. Upon completion, CORE will identify any environmental hazards and network deficiencies and provide an IT roadmap towards meeting your IT goals.
Network Documentation
CORE will deliver a complete and comprehensive set of documents detailing the characteristics of your network. For example, a network schematic showing critical equipment connecting points and key service account information allowing you to minimize downtime. You will receive your documentation in an electronic and bound format as a single point of reference for all your IT needs keeping your computer network investment safe, sound, and performing at its peak.
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